Everybody at Tartan Twist works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction.
This means that you can simply return your jewellery free of charge (within the UK) for any reason as long as it is in the same condition as when you received it. Please email us at hello@tartantwist.com to tell us about your return.
We request that all goods being returned are returned within 7 days of their receipt. We cannot accept the return of earrings unless they are faulty.
Returns received outside the above time frames are accepted at the discretion of Tartan Twist.
Tartan Twist will not accept returns for any items that have been worn unless the product is faulty.
Please check your purchase thoroughly upon receipt before removing any attached tags and before disposing of any original packaging. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EU) .
Bespoke items and special orders cannot be exchanged or returned.
How to proceed if you would like to return your goods from within the UK
All returns for any particular order must be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you.
All items must arrive in their original condition.
Please place items in the original packaging and ensure the outer box is completely sealed. Please mail it to: RETURNS, Tartan Twist, 56 Constitution Street, Edinburgh EH6 6RS Scotland UK.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
How to proceed if you would like to return your goods from overseas
Call +44 (0) 131 467 6534 or email hello@tartantwist.com within 7 working days of receipt of your item(s) and notify us of the return.
All returns for any particular order need to be returned in one shipment.
All items must arrive intact, unworn and in their original condition. Please put the item in the original packaging and seal it securely.
You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please ensure that you write clearly on the paperwork that the item is being returned, and send to: RETURNS, Tartan Twist, 56 Constitution Street, Edinburgh EH6 6RS Scotland UK. You are responsible for any carriage costs incurred in returning your item.
Once we have received the item(s) we will refund the amount due to your credit card. Shipping charges for overseas returns are non-refundable.
How to proceed if you wish to return faulty goods If there is a problem with your jewellery please let us know as soon as possible by emailing us at hello@tartantwist.com. Then follow the standard returns process as detailed above.
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. Fair wear and tear will not be accepted as faulty.
Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.
Receiving a refund
Refunds will be made within 30 days of the date of cancellation notice. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser's credit card, including sales taxes for all EU countries. Standard shipping charge within the UK will be also be refunded at this time.