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Privacy Policy

Tartan Twist is committed to ensuring your privacy is maintained.

Our Privacy Policy

Tartan Twist is committed to ensuring that your privacy is protected. We treat our customers' privacy with the same respect as we treat our own privacy. This privacy policy page explains the procedures that we have in place to safeguard your privacy.

The Information We Collect And How We Use It

When you register to use our website we need to know your name, postal address and email address. To process an order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed in their entirety by any individual. At no point in the payment process do we see your credit card details nor do we hold any credit card details. We use SagePay – the leading secure payment service provider – to process your payments and any refunds. We gather this information to allow us to process your orders, register your account and contact you with information regarding your account. We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to external agencies – such as our website developer – for research and analysis purposes. No personal information regarding your account is passed to these agencies. When you register your account you can choose to opt out of receiving marketing email communication from Tartan Twist. If you are receiving emails from Tartan Twist and would like them to stop you can deselect them in the preference section on the My Account page or send an email to hello@tartantwist.com with ‘unsubscribe’ in the subject line. On the ‘My Account’ page you can also choose to receive information from Tartan Twist by post including event invitations and brochures, and you may also choose to receive information from carefully selected third parties whose products or services we believe may be of interest to you. If you decide at any point that you no longer wish to receive either of these services you may deselect them in the preference section on the ‘My Account’ page.

Our Use of Cookies and Other Information Gathering Technologies

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items. Tartan Twist is Registered for Data Protection. Your Data is Safeguarded in Accordance with the Data Protection Act.

Sale of Business

If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Your Details

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If any of the information that you have provided to Tartan Twist changes please update your details on the ‘My Account’ page. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Your Consent

By visiting the Tartan Twist website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. If we change our privacy policy we will post the changes on this page. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. If you would like to contact us with any queries or comments, please send an email to hello@tartantwist.com