We deliver to three zones: UK, Europe and the rest of the world. Our aim is to get your Tartan Twist order to you as quickly and efficiently as possible. In most instances this will be by a secure, speedy, signed-for service such as Royal Mail or an accredited courier service. We’ll drop you an email when your parcel has been dispatched and give you tracking details where appropriate. Your Tartan Twist order will arrive well. If you are purchasing a gift, we can dispatch direct to the recipient to save you the hassle. Just select our gift option at the checkout.
Overseas orders will be dispatched by Royal Mail in most instances and we will let you know as soon as your order has been dispatched. Please bear in mind that if you are ordering from overseas you may not have to pay VAT, which is included in the price. If this is the case, the website will automatically deduct the 20% tax at the checkout.
Below is the Tartan Twist delivery price guide, please contact us if you have any special requirements on +44(0)1786 464251 or email gillian@tartantwist. com. We will do our very best to meet your deadline.
UK mainland, Highlands and Islands – FREE for all orders over £75.00 Orders under £75.00 £4.95
Europe – £10.50
Rest of world – £14.50
Everybody at Tartan Twist works hard to ensure you are delighted with your purchase. However, if you are unhappy with it for any reason please let us know as soon as possible and we will do our best to ensure your complete satisfaction. This means that you can simply return your for any reason as long as it is in the same condition as when you received it. Please email us or phone us to tell us about your return before you dispatch it so that we can look out for it.
We request that all goods are returned within 28 days of their receipt. For hygiene reasons, we cannot accept the return of earrings unless they are faulty.
Tartan Twist is unable to accept returns for any items that have been worn unless the product is faulty.
Please check your purchase thoroughly upon receipt before removing any attached tags and before disposing of the original packaging. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EU).
Bespoke items and special orders cannot be exchanged or returned.
Please mail returns to: Returns at Tartan Twist , 8 Park Avenue, Stirling, FK82QR
All returns for any particular order must be returned in one shipment. All items must arrive in their original condition. Please place items in the original packaging and ensure the outer box is completely sealed and the goods are well protected.
Call 01786 464251 or email firstname.lastname@example.org within 14 working days of receipt of your item(s) and notify us of the return.
All returns for any particular order need to be returned in one shipment.
All items must arrive intact, unworn and in their original condition. Please put the item in the original packaging and seal it securely.
You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please ensure that you write clearly on the paperwork that the item is being returned, and send to: Tartan Twist, 8 Park Avenue, Stirling, FK8 2QR UK
Once we have received the item(s) we will refund the amount due to your credit card or PayPal account. Shipping charges for overseas returns are non-refundable.
RETURNING FAULTY GOODS
If there is a problem with your order, please let us know as soon as possible by emailing us or phoning us. Then follow the standard returns process as detailed above. Faulty items will only be accepted if the goods are delivered to the customer damaged. Fair wear and tear will not be accepted as faulty. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. It may not be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.
RECEIVING A REFUND
Refunds will be made as soon as possible after we receive the returned goods. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser’s credit card or PayPal account, including sales taxes for all EU countries.